FAQ's

ORDERING

How do I place my order?

Shopping at The Art Edition is easy! 
  1. 1. If you know the art print you are after you can quickly locate it using the Search tool. Alternatively you can browse our catalog using the various menus - Shop All, Artist, Art Style, Theme, Best Sellers, New and Sale.
  2. 2. Once you have found an art print that you would like to purchase first select the size if multiple size options are available.
  3. Next select the framing option. You can choose to purchase the print either framed or unframed. 
  4. 3. Once you have selected the desired size and framing options push the 'Add To Cart' button to add the item to your shopping cart.
  5. 4. You will then be presented with the contents of your cart. You can alter quantities or remove items and view the costs associated with your cart.
  6. 5.Once you have reviewed the items in your cart you may continue shopping or proceed to the secure check out to complete your order by clicking the Checkout button.

Do I need an account in order to place my order?

No. However if you do register you will be able to enjoy the following benefits through your The Art Edition account:

- Save items to your personal Wishlist for later viewing.

- Save your delivery address details for a faster more convenient shopping experience.

- Manage your account details, order history and view your order status.

- Request a return or exchange directly from your account.

I've forgotten my password. What should I do?

If you have forgotten your password, click on the ‘Forgotten your Password?' link and follow the instructions on the sign in page.

How do I change currency?

At the top left of each page you will find a currency selector. All prices displayed throughout the site will default to the selected currency. Our currency selector is equipped with IP detection technology and will  default to your native currency. Please note that when checking out your order will be processed in AUD (Australian Dollar) regardless of the currency you have selected.

Can I layby an item?

Australia customers can purchase on laybuy using the After Pay payment option when checking out. We do not offer laybuy to international customers.

Do you have a physical store?

No - we are an online retailer only. By avoiding the overheads associated with operating a traditional ‘bricks and mortar’ store we are able to pass on savings to our customers as well as hold a far greater catalog of art prints.

I have placed my order, what happens now?

  1. You will receive an email from us confirming that we have received your order.
  2. You will then receive a second email from us confirming that your order has been dispatched.
  3. Our courier will deliver your order to your door within the specified delivery timeframe.

SHIPPING

How do you ship framed prints without damaging them?

We take as much care and pride in packaging the artwork for delivery as we do in producing it. Our packaging team are seasoned pros and know how to package to minimise the chance of breakage. 

What happens if my framed art arrives damaged?

In the unlikely event that your framed art arrives damaged we will replace it free of any additional charge.
 

PAYMENT

What payment methods does The Art Edition accept?

We accept Visa, Mastercard and American Express credit card payments as well as Paypal and After Pay. All credit card payments are processed by Paypal. Please note that Paypal offers the option to pay by credit card without the need to sign up for a Paypal account. When checking out your order will be processed in AUD (Australian Dollar).

How do I pay?

When you are ready to pay for your order click on the Checkout button on the Cart page and you will be taken through to our secure checkout. Step 1: On the first page you will be prompted to enter your billing and shipping address details. Step 2: On the second page you can select your preferred shipping and payment method. Once you have done so click on the Pay Securely Now button to proceed to the next step. Step 3: You will then be directed to Paypal where you can either login into your Paypal account if you have one or simply enter your credit card details if you don’t have an account in order make your payment. Step 4: Once your payment has been processed by Paypal you will be redirected to the site where you will receive confirmation that your order has been received. All done!

How secure is my credit card information?

At The Art Edition, your personal online security is very important to us. We use the latest SSL encryption technology to store and safely transmit your information through our systems. All orders are processed through a secure checkout system provided by Shopify. Our checkout system includes an SSL certificate that uses industry standard 128 bit encryption technology - the same level of encryption used by large banks to keep your information secure and is certified Level 1 PCI DSS compliant. We do not store or have access to your credit card information. All credit card payments are processed by Paypal – the world’s most popular payment gateway and a world leader in online security and anti-fraud technology.

Is my personal information kept private?

Any information you share with us is considered private and confidential. At no point will we share or sell your personal information. We may use the information that you provide to inform you of new goods and services via email. If you would prefer not to receive these emails, please click the unsubscribe link at the bottom of any email you receive from us and you will automatically be removed from our mailing list.

SHIPPING - Australia

How much does shipping cost?

FREE SHIPPING WORLD-WIDE. Excluding Framed Canvas on International orders. 

How will my order be sent?

Your art print(s) will be wrapped in acid free tissue paper and depending on the size be shipped in either a heavy duty mailing tube or a flatpack reinforced art envelope. All orders within Australia are delivered by couriers. When checking out please ensure that you supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9am - 5pm weekdays.

Does The Art Edition ship to PO Boxes?

Unfortunately we are unable to deliver to PO Boxes.

Can I track my order?

Yes. Once your order has been dispatched, you will receive email confirmation from us as well as a tracking number. You can track your order 24 hours a day by using the tracking number provided.

Is my package insured?

All items are insured against theft and accidental damage while in transit from Sydney for posters and Queensland for Framed canvas to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

How long will my order take to arrive?

We take great pride in providing a fast and efficient service. Once your payment has been confirmed your order will begin printing within 24 hours and shipped within 48 hours for posters and 72 hours for framed canvas. (please note that orders received after midday on Friday will be dispatched the following Monday). If there is a delay for any reason, we will contact you and let you know when you can expect delivery. If purchasing your art print unframed you can expect to receive your order within 3 working days. For framed prints delivery will be 7 working days. Please note that delivery to rural addresses can take longer than this timeframe.

Can I pick up my order?

No sorry. The Art Edition does not have a physical store.

My order has not arrived. What do I do?

If your order does not arrive within the delivery time frame please contact couriers with the tracking number for you order. If they are unable to help you then please contact us.

SHIPPING – REST OF THE WORLD

Which countries do you ship to?

World-wide for posters only.

How much does it cost to ship to my country?

Can I track my order?

Unfortunately we are unable to deliver to PO Boxes.

Can I track my order?

Yes. Once your order has been dispatched, you will receive email confirmation from us as well as a tracking number. You can track your order 24 hours a day by using the order tracking number provided.

How long will my order take to arrive?

We aim to dispatch all orders within 48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Orders placed on Friday after 5pm will begin processing on the following Monday. We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers. When orders shipped internationally reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. These delays are beyond our control and as such Pop Motif is not responsible for any issues arising from delays caused by destination customs clearance or processing.

Will I have to pay duty or taxes on my parcel?

Orders delivered internationally may incur duties or taxes. Customs policies vary widely from country to country. Contact your local customs office for more information if you are unsure. Please note that The Art Edition will not be held responsible for any customs or duties taxes that occur once your item has been dispatched.

How will my order be sent?

Your art print(s) will be wrapped in acid free tissue paper and depending on the size be shipped in either a heavy duty mailing tube or a flatpack reinforced art envelope. For framed canvas your canvas will be wrapped in bubble wrap and mailing box. All international orders are sent using the Aus Post International Economy Courier service. This service offers tracking and is also insurance. When checking out please ensure that you supply us with a physical address, such as a workplace, where there will be someone present to sign for your item between the delivery hours of 9am - 5pm weekdays.

RETURNS

What if the print I purchased is not right?

We are confident that you will love the prints that you purchase from us. If however you are not completely satisfied with your print or it’s just not quite right for your space that is fine - we are happy to offer you an exchange, credit, or a refund, provided that the print is returned to us in it’s original condition within 30 days of you having received it.

My print has arrived damaged. What should I do?

In the unlikely event that your print has been damaged in transit we will arrange to replace the damaged print at no additional cost to you. Where replacement is not possible, a full refund of the purchase price will be made.

How do I return an item?

In the first instance please contact us with your order number to let us know that you would like to return your print. We will supply you with our address for returns. Please note that we are not liable for prints that go missing or are damaged in the process of being returned to us. Accordingly we strongly recommend that use a delivery service that offers tracking. We also recommend using the original packaging to safely package the print to minimize the risk of damage.

Can I return a sale item?

Sale items are non refundable however we will happily accept sale items back for an exchange or online credit.

Will I be refunded the full value of my order?

All correctly returned products will be refunded the purchase price less the original shipping costs. Refunds are processed on the same day as we take receipt of the returned goods. Please note that it can take up to five business days for the refund to appear in your account after it has been processed by our returns team.

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